Legal agreement governing your use of totopg gaming services, account management, and all platform activities
These Terms & Conditions constitute a legally binding agreement between you and totopg. By creating an account, depositing funds, or using any services on this platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.
If you do not agree with any provision of these Terms & Conditions, you must not use this platform.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing totopg, creating an account, or using any services on this Platform, you explicitly agree to be bound by these Terms & Conditions, our Privacy Policy, and all other policies referenced herein. These documents collectively constitute the entire agreement between you and totopg regarding your use of the Platform.
We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the Platform. Your continued use of totopg following the posting of revised Terms & Conditions constitutes your acceptance of such changes. It is your responsibility to review these Terms & Conditions periodically for updates.
If you access the Platform on behalf of any entity, you represent and warrant that you have the authority to bind that entity to these Terms & Conditions, and that entity agrees to be bound accordingly.
To register an account and use totopg's gaming services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater. totopg operates in compliance with Indonesian age restrictions for online gaming. We strictly prohibit underage gambling and employ advanced age verification technologies during the registration process.
You must be a resident of Indonesia or located within Indonesian territory at the time of accessing the Platform. We use IP address verification, device location services, and other technologies to ensure geographic compliance. Access from jurisdictions where online gaming is prohibited is strictly forbidden.
You must have the legal capacity to enter into a binding contract under Indonesian law and the laws of your jurisdiction. You must not be subject to any legal disabilities that would prevent you from entering into this agreement.
You are permitted to register only one account per individual. Multiple accounts registered by the same person, whether using different email addresses, phone numbers, or personal information, are strictly prohibited and will result in immediate closure of all duplicate accounts and forfeiture of any balances.
The following categories of individuals are prohibited from registering or using totopg:
Strict 21+ enforcement through government-issued ID verification (KTP) and advanced age-checking technologies to prevent underage access.
Multi-layer verification processes ensure all users meet eligibility requirements before accessing real money gaming services.
IP tracking and location services verify Indonesian residency and prevent access from prohibited jurisdictions.
To create an account on totopg, you must provide accurate, complete, and current information including your full legal name (as it appears on your government-issued identification), date of birth, email address, mobile phone number, physical address, and other information as requested during the registration process.
You represent and warrant that all information provided during registration is truthful, accurate, and complete. Providing false or misleading information is grounds for immediate account termination and forfeiture of any account balance.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login credentials with any third party. You agree to immediately notify totopg of any unauthorized use of your account or any other security breach.
totopg will never request your password via email, phone, live chat, or any other communication method. Any such request should be treated as a phishing attempt and reported to our security team immediately.
totopg is required to verify the identity of all users in compliance with anti-money laundering (AML) regulations and responsible gaming requirements. You must provide the following documents upon request:
Failure to provide requested verification documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed. totopg reserves the right to request verification documents at any time, including before processing withdrawal requests.
You are fully responsible for all activity occurring under your account, including deposits, withdrawals, bets placed, bonuses claimed, and communications sent. You acknowledge that totopg will not be liable for any losses resulting from unauthorized use of your account if you have failed to maintain the security of your credentials.
totopg accepts deposits via the following Indonesian payment methods:
All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will be returned to the source, minus any applicable processing fees.
Deposits are typically processed instantly upon confirmation of payment. In rare cases where technical issues occur, deposits may take up to 30 minutes to reflect in your account balance. If your deposit does not appear within this timeframe, contact customer support with your transaction reference number.
totopg does not charge fees for deposits, though your financial institution may impose charges for outgoing transfers. Any such fees are your responsibility.
Withdrawal requests are processed according to the following terms:
In compliance with AML regulations, deposits must be wagered at least once before withdrawal requests are approved. For example, if you deposit Rp 1,000,000, you must place bets totaling at least Rp 1,000,000 (win or lose) before requesting a withdrawal of the remaining balance.
totopg reserves the right to refuse withdrawal requests if we suspect money laundering, fraud, or other illegal activity. Suspicious accounts may be frozen pending investigation by our compliance team and relevant authorities.
totopg offers various bonuses, promotions, and loyalty rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions that will be clearly communicated at the time the bonus is offered. By claiming any bonus, you agree to comply with all applicable bonus terms.
Most bonuses are subject to wagering requirements (also known as playthrough or turnover requirements). A wagering requirement specifies the total amount you must bet before bonus funds can be converted to withdrawable cash. For example, a Rp 100,000 bonus with a 20x wagering requirement means you must place bets totaling Rp 2,000,000 before the bonus funds become withdrawable.
Wagering requirements vary by bonus type and will be clearly stated in the bonus terms. Unless otherwise specified, wagering requirements must be completed within 30 days of bonus crediting, after which any remaining bonus funds and associated winnings will be forfeited.
The following activities constitute bonus abuse and will result in forfeiture of bonuses, cancellation of winnings, and possible account termination:
When using totopg's gaming services, you agree to comply with the following rules of conduct:
All games on totopg use certified Random Number Generators (RNGs) tested by independent auditing agencies to ensure fair and unpredictable outcomes. totopg does not manipulate game results. Any allegations of game manipulation must be reported to our compliance team with specific evidence for investigation.
totopg reserves the right to impose maximum bet limits, maximum win limits, and maximum account balance limits at our discretion. These limits may vary by game type, account status, and other factors. We may adjust your personal limits based on your betting history and account activity.
totopg reserves the right to void bets in the following circumstances:
When a bet is voided, the stake is returned to your account balance, but no winnings are paid.
totopg is committed to promoting responsible gaming and preventing gambling-related harm. We provide comprehensive tools and resources to help you maintain control over your gaming activity:
You may request self-exclusion from totopg for periods of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently. During self-exclusion, you will be unable to log in, deposit, or play. To request self-exclusion, contact our customer support team via live chat or email.
You may set daily, weekly, or monthly deposit limits on your account. Once set, limits cannot be increased for 24 hours (cooling-off period), though they can be decreased immediately. Contact customer support to configure deposit limits.
You may set limits on the maximum amount you are willing to lose over a specified period (daily, weekly, or monthly). The system automatically tracks your net losses and prevents further play once your limit is reached.
You may set limits on the maximum duration of your gaming sessions. When your time limit is reached, you will be automatically logged out and unable to log back in for a cooling-off period.
Enable periodic reminders that display how long you have been playing and your current win/loss status. These prompts help you make conscious decisions about whether to continue playing.
If you feel that gambling is becoming a problem, please contact our customer support team immediately. Our agents are trained to handle responsible gaming inquiries with empathy and confidentiality and can help you access self-exclusion tools, set limits, or connect with professional counseling resources.
For more information, visit our Responsible Gaming page.
To the fullest extent permitted by law, totopg and its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to:
totopg's maximum aggregate liability to you for any claims arising from these Terms & Conditions or your use of the Platform shall not exceed the total amount deposited into your account during the six months preceding the claim.
The Platform and all services are provided "as is" and "as available" without warranties of any kind, either express or implied. totopg does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
totopg shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, wars, strikes, government actions, telecommunications failures, internet service provider outages, or other force majeure events.
You may close your account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance. Accounts with pending wagering requirements on bonuses cannot be closed until those requirements are completed or the bonus is forfeited.
totopg reserves the right to suspend or terminate your account immediately without prior notice if:
Upon termination for breach of these Terms & Conditions, totopg reserves the right to forfeit any remaining account balance, void outstanding bets, and retain funds as compensation for damages.
Accounts that remain inactive (no login or gaming activity) for 12 consecutive months may be subject to a monthly inactivity fee of Rp 50,000 or 5% of the account balance, whichever is lower. Accounts with zero balance are exempt from inactivity fees.
These Terms & Conditions shall be governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which totopg operates. Any disputes arising from these Terms & Conditions or your use of the Platform shall be resolved through the following process:
If a dispute cannot be resolved through our internal complaint procedure, you agree to submit the dispute to binding arbitration conducted by a mutually agreed-upon arbitrator. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
For questions, concerns, or complaints regarding these Terms & Conditions or any aspect of totopg's services, please contact us through the following channels:
Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week to assist with any inquiries.
By using totopg, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You further acknowledge that you meet all eligibility requirements, including being at least 21 years of age and a resident of Indonesia.
These Terms & Conditions were last updated on January 15, 2026 and are effective immediately for all users.
If you need clarification on any aspect of these Terms & Conditions or require assistance with your account, our support team is here to help.